Karin Hilger

Qualtiy Systems Director

As Quality Systems Director, Karin is responsible for compliance, quality improvement, electronic health record administration, risk management and staff training. In addition, Karin serves as the privacy and compliance officer as well as complaint manager. Since 1994, Karin has worked in different roles within the agency, managing multiple programs including day treatment, outpatient therapy, proctor care, ODHS contract services as well as supervised visitation. She also facilitated the development of new programs. In 2017 the agency created a position to focus on the integration of multiple dimensions that contribute to overall quality and the Quality Systems Director role was developed. Karin has served in this capacity since its inception. Karin holds a bachelor’s degree in American Studies and a master’s degree in Marriage and Family Therapy. She is a Licensed Professional Counselor. Prior to working at Family Solutions, Karin co-founded a nonprofit outpatient therapy center where she served as a therapist and directed operations.