Our Team
Connie Wallace
Chief Operating Officer
Bringing to Family Solutions over 20 years of experience in nonprofit management and strategic planning, Connie is a seasoned leader with a passion for fostering positive change. She came to Family Solutions in 2023 after many years of success in securing funding, developing innovative programs, and cultivating high-performing teams. Her expertise in trauma-informed care and business management has enabled her to lead organizations through periods of growth and transformation. Whether it's streamlining operations, implementing new strategies, or building strong community partnerships, she’s committed to making a lasting impact in the lives of countless individuals and communities. Outside of work, she’s surrounded by a close circle of family, friends and pets. She can most often be found hiking, running, meditating, watching live music, and engaging in any endeavor that contributes to her personal growth.
Karin Hilger
Qualtiy Systems Director
As Quality Systems Director, Karin is responsible for compliance, quality improvement, electronic health record administration, risk management and staff training. In addition, Karin serves as the privacy and compliance officer as well as complaint manager. Since 1994, Karin has worked in different roles within the agency, managing multiple programs including day treatment, outpatient therapy, proctor care, ODHS contract services as well as supervised visitation. She also facilitated the development of new programs. In 2017 the agency created a position to focus on the integration of multiple dimensions that contribute to overall quality and the Quality Systems Director role was developed. Karin has served in this capacity since its inception. Karin holds a bachelor’s degree in American Studies and a master’s degree in Marriage and Family Therapy. She is a Licensed Professional Counselor. Prior to working at Family Solutions, Karin co-founded a nonprofit outpatient therapy center where she served as a therapist and directed operations.
Crystal Ibarra
Human Resources Director
As an experienced HR professional with over 15 years of expertise, Crystal had spent the majority of her career in Employee Relations, most notably with a Fortune 100 company. As an Oregon native, she have honed a deep understanding of how critical it is to balance both the human and logistical elements of Human Resources. Crystal’s approach to HR is grounded in fairness, consistency, and a strong commitment to treating all individuals with dignity and respect, recognizing that life’s circumstances can affect each of us in unique ways. She prides herself on being a logical, fact-driven problem-solver who strives to ensure both the company's goals and employee well-being are met. Passionate about continuous improvement, Crystal believes in the power of refining processes while fostering the growth of individuals. Outside of her professional life, she is a certified personal trainer and group exercise/boxing instructor, where she focuses on developing people’s potential through fitness. This passion for personal development fuels her work in HR, as she is driven by the opportunity to support and elevate others both professionally and personally.
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