Privacy policy

This Privacy Policy explains how Family Solutions Oregon (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or donate through familysolutionsor.myshopify.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, regulatory, or operational reasons. Updates will be posted on the Site with the revised “Last Updated” date. Please review it regularly.

Information We Collect and How We Use It

Information You Provide

We may collect the following personal information directly from you:

Contact details: name, address, city, state, zip code, and email.
Payment details: cardholder name, card number, expiration date, and security code.
Communications: any information you choose to provide when contacting us.

Automatically Collected Usage Data

We may collect data about your interaction with the Site using cookies and similar technologies, including:

Device and browser information.
IP address and network details.
Usage patterns on our Site.

Information from Third Parties

We may receive additional information about you from third-party vendors, service providers, and payment processors. This data may be collected via tracking technologies such as cookies, web beacons, and pixels.

How We Use Personal Information

We use your personal information to:

Provide and improve our Services.
Communicate with you directly, including promotional messages.
Ensure security and prevent fraud.
Comply with legal obligations and enforce terms of service.

Cookies and Online Tracking

We use cookies and similar technologies to enhance functionality, analyze user behavior, and support Site operations. You can manage cookie settings in your browser, but disabling cookies may impact functionality.

Our Site recognizes the Global Privacy Control (GPC) signal, allowing users to opt out of certain data sharing. For more information on GPC, visit globalprivacycontrol.org.

Disclosure of Personal Information

We may disclose your personal information to:

Service providers for operational purposes.
Legal or regulatory authorities as required.
Third parties as necessary for fraud prevention, security, or business operations.

We are not responsible for privacy practices on third-party websites linked from our Site. Review their policies directly.

Children’s Data

Our clients are not intended to be children, and we do not knowingly collect their personal information. If a child has shared data with us, contact us to request its deletion.

Security and Retention

While we use industry-standard measures to protect your information, no security system is impenetrable. We recommend avoiding insecure channels for sensitive communications. We retain data only as long as necessary for operational, legal, and regulatory purposes.

Your Rights

Depending on your location, you may have rights such as:

Access/Know: Request access to your personal data.
Delete: Request deletion of your personal information.
Correct: Update inaccurate data.
Portability: Receive a copy of your data in a transferable format.
Restrict Processing: Limit how we use your data.
Withdraw Consent: Revoke your consent where applicable.
Appeal: Challenge denied requests.
Opt-Out of Communications: Use unsubscribe links in our emails.

To exercise these rights, contact us directly. Verification of your identity may be required.

Complaints

If you have concerns about our data practices, please contact us. If unsatisfied with our response, you may escalate the complaint to your local data protection authority.

Contact Us

For questions, concerns, or to exercise your rights, reach out to us at:

Phone: 541-414-1720
Email: jbenson@solutionsor.org

Mail: 1836 Fremont Street, Ashland, OR 97520, USA